Cooperation Cases and Processes

Cooperation Process: Transparent, Efficient & Reliable Robotic Vacuum Cleaner Procurement Experience

Phase 1: Pre-Sales Consultation | Transparent Information for Confident Decision-Making

We offer end-to-end support for your market research and procurement decisions, with full transparency and no hidden details.

Professional Product Information Package

We provide a comprehensive robotic vacuum product kit to empower your market promotion and decision-making.

Package Content: Detailed specification sheets, high-definition product images and demonstration videos (showcasing laser navigation, obstacle avoidance, cleaning performance, etc.), and scanned copies of international certifications (CE, FCC, RoHS).

Delivery Commitment: The electronic package will be sent to your email within 24 hours of receiving your inquiry.

Exclusive Market Compliance Consultation

We offer targeted guidance for your target markets (e.g., North America, Europe) to mitigate customs clearance risks.

Service Highlights: Clearly interpret local certification requirements (such as UL, CE). With our existing certifications for major markets, we assist you in reusing valid certifications or connecting with authorized institutions for new ones, with 100% transparent cost breakdowns.

Phase 2: Order Execution | Full Process Visibility for Efficient, Hassle-Free Execution

Our systematic workflow enables real-time order tracking, eliminating information gaps and ensuring smooth progress.

4-Stage Transparent Order Tracking

After order confirmation, you can monitor key milestones in real time via your exclusive customer account:

Tracking Stage	Stage Content	Commitment Timeframe
Order Confirmation	Receive order confirmation letter and delivery schedule	Within 1 working day upon receipt of payment
Production Kickoff	Access production progress reports	Aligned with the pre-approved production plan
Quality Inspection Completion	Obtain inspection report and conformity certificate	Within 3 working days after production completion
Shipment Notification	Receive logistics tracking number and estimated arrival time (ETA)	Within 1 hour after shipment departs

Exclusive Support for Bulk Orders (≥ 100 Units)

For large-quantity clients, we provide production visualization services. We share regular progress updates with on-site photos or videos, giving you full confidence in our quality control process.

Dual Confirmation Mechanism for Customization Requests

To ensure customized products (e.g., logo printing, color matching, function fine-tuning) fully meet your expectations, we strictly implement a two-step validation process:

Solution Confirmation: A detailed customization plan will be provided and only implemented upon your written confirmation.
Sample Confirmation: A pre-production sample will be manufactured for your approval; mass production will commence only after you sign off on the sample.

Flexible Logistics & Customs Clearance Support

Logistics Options: Multiple solutions tailored to your timeline and budget: DHL/FedEx (3–5 business days), dedicated line logistics (7–10 business days), sea freight (25–30 days).

Customs Clearance Assistance: Free provision of a complete set of customs clearance documents. We assume full responsibility for any customs clearance delays arising from document errors on our part.

Phase 3: After-Sales Support | Long-Term Guarantee for Win-Win Cooperation

We are committed to building long-term partnerships and providing robust support for your business growth.

Comprehensive Quality Assurance

Warranty Policy: All robotic vacuum cleaners come with a 3-year warranty, covering free replacement of defective parts and professional technical support.

Return & Exchange Service: For products with quality issues, returns or exchanges are supported within 7 days of receipt, with all shipping costs borne by us.

Partner Growth Program

We value long-term cooperation and offer exclusive benefits to loyal clients:

Tiered Discounts: Enjoy tiered cumulative discounts on repeat orders throughout the cooperation period.
Priority Production Scheduling: Returning customers benefit from a 20% shorter production cycle.
Proactive Follow-Up: We proactively collect usage feedback post-delivery and continuously optimize our products and services based on your input.

Summary & Strategic Cooperation Invitation

In summary, Qizhiyun’s core advantage lies in the in-depth integration of forward-looking R&D, lean manufacturing, and end-to-end flexible services. Beyond product supply, we deliver a one-stop solution covering concept design, engineering verification, mass production, and after-sales support—aligning seamlessly with the transparent, efficient process outlined above.

If you are seeking a long-term manufacturing partner with solid technology, stable quality, and in-depth collaboration capabilities, Qizhiyun is your ideal choice. We sincerely invite you to visit our factory, conduct sample testing, and discuss tailored cooperation plans, to experience our professionalism and reliability firsthand.

Welcome to contact our sales team for detailed product information and customized quotes.